Module 3: Quiz

1. Which of the following is the best reason why cold calling still works in the digital age?

A. It allows you to reach a large volume of prospects in a short amount of time

B. It creates a direct, personal connection that builds trust and handles objections instantly

C. It offers a guaranteed response rate compared to emails or social media outreach

D. It’s more effective than email marketing because it doesn’t rely on technology

2. A sales rep starts a cold call with, “Hi, I’m Alex from XYZ Company. We offer software for small businesses…”
What is the biggest mistake they’ve made based on best practices?

A. Mentioning their name without making the purpose clear

B. Introducing the company too early, without engaging the prospect first

C. Offering a solution before understanding the prospect’s needs

D. Speaking in a monotone voice without enthusiasm

3. Which of the following statements about cold calling myths is TRUE?

A. Cold calling is a thing of the past and no longer effective in sales

B. Cold calling success is entirely based on how many calls you make

C. Everyone dislikes cold calls, regardless of how well they’re executed

D. A personalized approach, preparation, and confidence are key to successful cold calls

4. What is the primary goal of having a cold call script?

A. To give the rep a set of lines to follow exactly, regardless of the conversation flow

B. To help the rep stay focused while allowing flexibility in conversation flow

C. To minimize objections by strictly controlling what can and can’t be said

D. To make sure the call ends as quickly as possible

5. When a prospect says, “I’m not interested,” which of the following is the most effective response?

A. "Okay, I understand. Thank you for your time."

B. "I respect that, but let me tell you why you should be interested."

C. "I completely understand. Just out of curiosity, is it because you already have a solution, or are you not looking right now?"

D. "I haven’t even told you what we offer, so how can you know you’re not interested?"

6. Which type of opening hook uses a curiosity-based approach?

A. “Hi, I’m John from ABC Corp. Can I have a minute of your time?”

B. “Hi [Name], I just helped a business like yours increase online orders by 30%. Want to hear how?”

C. “Congrats on opening a new branch! How’s the transition going?”

D. “I see you’re still using traditional methods—don’t you think it’s time to upgrade?”

7. Why is asking “Is this a good time to talk?” a bad idea on cold calls?

A. It’s too polite and may come off as insincere

B. It makes the prospect feel pressured to give a response immediately

C. It gives the prospect the power to control the call, potentially leading to early rejections

D. It sounds too formal and interrupts the flow of the conversation

8. You’ve done research, created a script, and planned your objection handling. What is the next smart step before calling real leads?

A. Immediately start calling your highest-value leads to test your script

B. Call random numbers first to practice before targeting specific leads

C. Do a round of practice or warm-up calls with teammates to refine your delivery

D. Send out an email or SMS campaign as a “pre-call” to prime the leads

9. A sales rep’s goal is to book a meeting, but the prospect isn’t ready. What’s the smart secondary goal?

A. Push the prospect harder until they agree to a meeting

B. End the call without leaving any future touchpoints

C. Politely ask to follow up with valuable, non-sales information or resources

D. Offer them a discount to get them to schedule the meeting immediately

10. Which mindset shift is most critical for cold calling success, according to the module?

A. Seeing rejection as a personal failure that should be avoided at all costs

B. Focusing on being louder and more assertive to control the call

C. Viewing each call as a learning opportunity rather than just a success or failure

D. Prioritizing the quantity of calls over quality to hit daily targets

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