Sales Assessment – Faith IT – A Leading IT Company

Welcome to your Sales Assessment

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1.

Which of the following best captures the essence of sales beyond the act of selling a product or service?

Persuading customers to buy through pressure tactics

Offering discounts to ensure repeat purchases

Building trust-based relationships that lead to long-term value for both customer and business

Ensuring the customer pays the full price without negotiation

2.

Why is trust considered the foundation of sales, according to the module?

Trust makes customers less sensitive to price

Customers often confuse trust with product quality

Customers are more likely to buy from someone they believe in and rely on.

Trust guarantees that a customer will never switch to a competitor

3.

A salesperson who only focuses on closing a deal and meeting sales targets is most likely to:

Build strong brand loyalty

Drive short-term results but potentially harm long-term relationships

Be promoted faster in the organisation

Have higher customer satisfaction scores

4.

Which of the following scenarios demonstrates emotional intelligence in a sales context?

Ignoring a customer’s complaint and offering an upgrade

Pushing a product that has the highest margin

Recognizing a customer’s frustration and addressing it with empathy and a solution

Assuming all customers have the same needs

5.

How does adaptability give a salesperson a competitive advantage?

It ensures the same script works for all customers

It allows the salesperson to manipulate the customer’s mindset

It helps the salesperson adjust to different customers, personalities, and situations

It avoids the need for product knowledge